Intercom Integration

Overview

The LoopBridge Intercom Integration allows you to connect your Intercom workspace with LoopBridge, enabling seamless analysis of customer interactions. This guide will help you set up and use the integration efficiently.

Key Features

• Connect Intercom with LoopBridge: Authenticate and link your Intercom account.
• Ask Questions & Get Answers: Use LoopBridge’s AI-powered search to find insights from past Intercom interactions.
• Backfill Conversations: Import historical conversations from Intercom to analyze past interactions.
• Analyze Intercom Articles: Automatically fetch and process Intercom Help Center articles for deeper insights.

1. Setting Up the Integration

Step 1: Connect Intercom to LoopBridge

1. Navigate to the Intercom Integration section in LoopBridge.
2. Click the “Connect to Intercom” button.
3. You will be redirected to Intercom to authenticate.
4. Grant necessary permissions and authorize LoopBridge to access your Intercom data.
5. Once connected, LoopBridge will display “Connected to Intercom” status.

Step 2: Configuring Your Integration

• After connecting, LoopBridge will automatically sync your Intercom interactions.
• If you have Help Center articles in Intercom, LoopBridge will fetch and process them.

2. Using the AI-Powered Search

How to Ask Questions?

1. Open the Intercom Integration panel in LoopBridge.
2. Type your question in the provided input field.
3. Click the “Ask” button.
4. LoopBridge will analyze past conversations and return the most relevant answers.
5. Click “Ask Another Question” to continue querying.

3. Backfilling Conversations

If you want to import past conversations for analysis, follow these steps:

Step 1: Open the Backfill Tool

1. In the Intercom Integration panel, scroll to “Intercom Backfill”.
2. Check the date of the earliest backfilled conversation.
3. Select the date range you want to backfill (e.g., “Start Date” and “End Date”).

Step 2: Start Backfilling

1. Click “Start Backfill”.
2. Confirm your selection in the pop-up dialog.
3. LoopBridge will process and import the conversations.
4. You will receive a confirmation message when the backfill starts.

4. Managing Intercom Help Center Articles

LoopBridge automatically fetches and analyzes your published Intercom Help Center articles.

• Articles are updated daily.
• New and updated articles are processed automatically.
• Insights from articles are included in search results.

5. Troubleshooting & FAQs

Q1: Why is my Intercom connection failing?

• Ensure you have admin permissions in Intercom.
• Try disconnecting and reconnecting the integration.
• Check that LoopBridge has the necessary API permissions.

Q2: Why are my old conversations not showing up?

• You may need to backfill conversations from the Intercom Backfill section.
• Ensure that your selected date range includes past interactions.

Q3: Can I search both Intercom conversations and articles?

• Yes! LoopBridge processes both types of content, providing unified insights.

Q4: What happens if a backfill fails?

• LoopBridge will retry the backfill process automatically.
• If issues persist, contact [email protected] for assistance.

Need Help?

For further support, reach out to [email protected]